General
What types of products do you offer?
We offer custom, handmade items including printed garments, accessories, and home decor. Our products are crafted with care and attention to detail.
Do you take custom orders?
Yes, we specialize in custom orders! Whether it's a personalized design or a specific request, we’re happy to work with you to create something unique.
How do I place a custom order?
To place a custom order, please contact us at info@unbranded.sale. Include details about what you’re looking for, and we’ll get back to you with options and a quote.
Where can I see your products in person?
We occasionally participate in vendor shows and events. Follow us on social media or check our website for upcoming dates and locations. Depending on your location, we are willing to do public meet-ups to get a closer look at certain items before purchasing.
Shipping
What is your processing time for orders?
Processing times vary depending on the item and whether it’s custom-made. Typically, orders are processed within 1-2 weeks. Custom orders may take longer.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and times may vary depending on the destination.
What are your shipping options?
We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Returns
What is our return policy?
We accept returns on select items within 30 days of purchase. Items must be in their original condition and packaging. Custom orders are non-refundable unless there is a defect. Please refer to our return policy for additional information.
Do you offer exchanges?
Exchanges are allowed on select items, provided the item is in its original condition and packaging. The exchanged item must be of equal or lesser value.
What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with photos and a description of the issue, and we will work with you to resolve it.
VENDOR shows
How can I find out where you’ll be selling in person?
We regularly update our website and social media with information about upcoming vendor shows and events. We will share email reminders with our regular customers entailing all event updates.
Can I pick up my online order at a vendor show?
Yes, if you’re attending a show where we’ll be present, you can arrange to pick up your order there. Just let us know in advance.
Do you offer special discounts at vendor shows?
Yes, we often have exclusive discounts and offers at our vendor shows. Be sure to stop by and check out our booth!
Custom orders
What materials do you use for your products?
We use high-quality materials for all our products, including eco-friendly options where possible. Each item description includes detailed information about the materials used.
How do I care for my custom-made items?
Care instructions vary by product. We provide specific care guidelines with each order to ensure your items stay in great condition.
Can you replicate a design I’ve seen elsewhere?
While we can create similar styles, we do not copy designs exactly out of respect for other creators. We’re happy to work with you to create something unique and personal.
Wholesale
Do you offer wholesale and how can I apply?
Yes, we offer wholesale pricing on select items. To apply, you must fill out our wholesale form located in the menu bar. Once approved, we’ll provide details on our wholesale terms and pricing. A minimum purchase of 5 items is required for all wholesale orders. Feel free to message us with any specific requests.
What are the minimum order quantities and customization options?
Minimum order quantities vary by product, and custom designs are available. Please note that custom orders may require longer processing times. We’ll provide specifics after your account is set up.
What are your payment terms and bulk discounts?
Payment is due upfront, though larger or recurring orders may be eligible for different terms. We also offer bulk discounts based on the size of your order—contact us for more details.
How long does it take to fulfill orders, and what are your shipping options?
Processing times vary depending on order size and customization, typically taking [X] days. We ship both domestically and internationally, with shipping fees calculated based on your order size and location.
Do you accept returns or exchanges on wholesale orders?
We only accept returns or exchanges for defective items. All other sales are final, so please inspect your order upon receipt and contact us immediately if there are any issues.